Manage late-payment escalation without losing the invoice trail

Identify the overdue invoice

FollowIncome runs a daily status check that marks eligible unpaid invoices overdue. Review the invoice, due date, customer and remaining balance, then verify payment against the bank or processor source before contacting the client.

Day 3: prepare a polite reminder

Confirm delivery and write a courteous reminder that identifies the invoice, amount due and payment instructions. FollowIncome can keep the invoice and follow-up task connected, but it does not currently send an automatic reminder sequence.

Day 7 to 14: follow up more firmly

Use dated tasks to preserve the sequence and restate the agreed terms without unsupported fees, threats or legal conclusions. A firmer reminder or proposed formal notice should remain subject to human review.

Day 30: review formal options

Check the contract, delivery evidence, written disputes, credits and partial payments before legal escalation. FollowIncome does not generate jurisdiction-specific formal notices or small-claims templates; use current official court guidance or qualified local advice.

Remove emotional friction while keeping control

A repeatable workflow reduces the awkwardness of chasing money and the risk of forgetting an unpaid invoice. It should organize the uncomfortable conversation, not automate high-stakes messages without judgment.

Know the boundary

An overdue software status is an operational signal, not a legal determination of default. Reminder timing, interest, fees, required notices, limitation periods and small-claims procedures depend on the agreement and jurisdiction.

Frequently asked questions

Does FollowIncome automatically send late-payment reminders?

No. FollowIncome can mark eligible invoices overdue and keep the records and tasks needed for follow-up, but it does not currently send an automatic reminder sequence.

Can I use a day 3, day 7, day 14 and day 30 escalation schedule?

You can organize dated tasks around that internal schedule. Review every message and adapt timing to the contract, client situation and applicable law.

Can FollowIncome show the outstanding invoice balance?

Yes. Invoice and payment records keep billed, recorded-paid and remaining amounts distinguishable, subject to the accuracy of the maintained source records.

Does FollowIncome create formal demand letters?

No jurisdiction-specific formal notice or demand-letter generator is currently claimed. Obtain appropriate local guidance before sending a legal demand.

Does FollowIncome generate small-claims templates?

No. Small-claims forms, rules, deadlines and required notices vary by jurisdiction. Use current official court resources or qualified legal advice.

Can I email an invoice from FollowIncome?

An authorized user can send an invoice to the customer email configured on the record. Follow-up reminder sequences are not currently automatic.